Privacy Policy

1. Introduction

Computer Aide Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or interact with us.

2. Information We Collect

We may collect and process the following types of data:

a. Personal Data

Name, email address, phone number
Company name and job title
Billing and payment information
b. Technical Data

IP address
Browser type and version
Device information
Log files and usage data
c. Service Data

Data stored, processed, or transmitted through our IT services
Support requests and communication records
3. How We Use Your Information

We use your information to:

Provide and maintain our IT services
Manage customer accounts
Process transactions
Respond to inquiries and provide support
Improve our services and website
Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases:

Contractual necessity – to deliver services
Legal obligation – to comply with laws
Legitimate interests – for business improvement and security
Consent – where required (e.g., marketing communications)
5. Data Sharing and Disclosure

We may share your data with:

Trusted third-party service providers (e.g., hosting, payment processors)
Legal authorities if required by law
Business partners where necessary for service delivery
We ensure all third parties respect the security of your data.

6. International Data Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions
7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Encryption
Access controls
Regular security assessments
8. Data Retention

We retain personal data only as long as necessary for:

Service delivery
Legal and regulatory compliance
Legitimate business purposes
9. Your Data Protection Rights

Under UK data protection laws, you have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us at: [Insert Contact Email]

10. Cookies and Tracking Technologies

We use cookies to:

Improve website functionality
Analyse traffic
Enhance user experience
You can manage cookie preferences via your browser settings.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy, contact:

Computer Aide Ltd
Email: support@computeraide.co.uk
Address: 20 Vespasian Way, Dorchester, DT1 2RD